The campaign is to make it easier for businesses to behave with compassion when things go wrong, and thus for victims to have better recoveries. Continue reading “Sorry needn’t be the hardest word to say”
The Apology Clause campaign has launched this week. It aims to make it easier for businesses to behave with compassion, instead of fearing the law, and for victims to get apologies they deserve, so helping their recovery. Continue reading “Apology Clause campaign launched so business can be compassionate”
Brands in the spotlight
From horse meat to tax evasion to energy price rises, consumer trust in corporate institutions has been rocked by scandal after scandal. Continue reading “Brands in the spotlight: managing reputation in the face of greater consumer accountability”
This blog first appeared in Real Business
The question of City bonuses will always be contentious but the facts remain that economics show us that price restraints don’t work. A one-year bonus cap may not trigger a brain drain, but over a prolonged period people are likely to go where the money is, and the markets that can attract the talent will reap the benefits. Continue reading “Time for business to engage its critics”
The cricket-loving world has been turned upside down since news of the spot-fixing scandal broke late last Saturday.
The police and customs are making their inquiries. Pakistan’s government and high commission are closely involved in the proceedings. Continue reading “Crisis comms: if cricket had a share price…”